Frequently Asked Questions
We know how difficult it is to plan a stag/hen party and constantly manage the expectations of another 15 – 20 people. Here are some top tips on questions that we get asked every day.
10. Are you financially protected?
1. Do I need confirmed numbers before I book?
No, you could spend 2 months trying to get a yes/no from 30 people and then once it comes round to them paying money you will find that this number can change significantly.
In that time the availability of your package may well have changed, an activity/hotel may now be full or the price could have increased. As a general rule, all of our packages are priced on a minimum of 10 people attending (unless otherwise stated).
As soon as you are happy that you have at least the minimum amount of people attending you should book for the maximum that may attend. At this point we will book the package and hold the spaces, therefore you know the price/availability won’t change.
Everyone in the group will then have 2 -3 weeks to log into your account, add their details to the booking and place a £20pp deposit to secure their place. This time period is up to each individual to book onto the stag/hen so you don’t need to stress or collect any money.
After the 2 – 3 weeks we can confirm numbers with you and then remove any empty spaces that aren’t used, we simply give these back to the hotel/ activities, completely free of charge.
2. Can I add people to my booking?
After we have confirmed numbers we can still add people to your booking at any stage assuming there is availability.
If somebody would like to add on last minute then chances are that the hotel/activities will be full, so the sooner they can let us know the better.
3. When do we have to pay in full?
The final deadline date for payments is always 6 weeks prior to your event date. If you log into your account using the details from your quote you will see the deadline for deposits and final balances.
4. What time do the activities start?
You can decide when your chosen activities commence. However many venues operate on a first come first serve basis subject to availability. Some actives also have fixed times and days which are not flexible.
Time slots can not be guaranteed until a deposit payment has been received. The further in advance you book, the greater flexibility you will have in terms of attending your activities when you wish to.
5. Some of the group can't do the full package - what happens?
That's not a problem. Just let us know what the individuals are doing and we can adjust their price accordingly. Please note if you are doing activities that require minimums and someone no longer wants to partake this will still need to be paid for.
6. Can some of the group stay for one night only?
Providing the accommodation allows this then yes, but we will need to double check. If it is possible we will adjust the package price for the relevant individuals.
Please note that we can’t guarantee that one night stays will be possible if your original booking was not made on this basis.
7. What do you mean by ‘minimum numbers’?
Some activities require a minimum group size by booking the activity you are agreeing to pay for the stated amount of spaces, even if your group size falls below the minimum - this will then be divided between the group accordingly.
8. I’ve made my initial payment - what happens next?
Once your initial deposit of £50 has been paid we will send over your booking to the relevant suppliers to ensure your spaces are secured. You can login to your online account at anytime to pay your weekend off. As mentioned prior the rest of the group will have 2 -3 weeks to log into your account, add their details to the booking and place a £20pp deposit to secure their place.
If after the set deadline individuals have not paid the £20 deposit the spaces will be removed from your account.
9. I’m booking for next year so is there any rush?
Simply, Yes. All major cities are bursting with events on weekends, whether it be football matches, concerts, horse racing, golf events, and conferences to name a few. Therefore we can see availability on hotels run out even 12 months in advance. The sooner you can reserve your package, the more choice of accommodation, activities and timings for each event that you will have.
Also another benefit is that the group will have longer to pay off their balance which means smaller monthly payments and not one large payment which can be difficult.
10. Are you financially protected?
Yes we are. In accordance with the 1992 package travel regulations ALL tour operators must be financially protected for the UK and abroad. We would not recommend booking with a company who does not have their own insurance.
Hangover Weekends Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with "The Package Travel and Linked Travel Arrangements Regulations 2018" all passengers booking with Hangover Weekends Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form.
The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Hangover Weekends Ltd. This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.